Remote Support

Highgate IT Remote Support Agreement


In order to obtain remote access support you must read, acknowledge and accept the terms of this Agreement by by filling in the below form,at the end of this Agreement.

By accepting this Agreement you have requested that Highgate IT remotely connects to your computer system (which expression shall in this Agreement include all hardware, software and interconnectivity equipment of all and any nature) via the internet in order to assist with any technical or functional query you may have. You agree to allow a member of the Highgate IT support team to view your desktop and share control of your mouse and keyboard, subject to your execution of this Remote Access Support Agreement.

In consideration of Highgate IT providing remote access support, you hereby waive and release any and all claims you may have or will ever have against Highgate IT  or any of its employees, contractors, agents, affiliates, directors and officers relating to or arising out of any damage or loss of any nature whatsoever that results, directly or indirectly, from Highgate IT  remotely connecting to your computer systems as requested by you pursuant to this Agreement, including, without limitation, loss of data and damage to your computer hardware, software and/or any related systems.

You acknowledge and agree that this Remote Access Support Agreement is made in conjunction with Highgate IT  Terms and Conditions and does not supersede any other agreements you may have with Highgate IT  and any obligations contained within. This Remote Access Support Agreement will be governed by the laws of the State of NSW, Australia. This Remote Access Support Agreement may only be amended by a written agreement signed by authorised representatives of both parties. You acknowledge that you have read this Remote Access Support Agreement and by filling in the below form, or by opening and using the software after it has been downloaded to your computer, you accept its terms and conditions as set forth above.

You acknowledge and agree to pay all charges for this remote support as deemed applicable by Highgate IT Services.